Payment & Delivery Details

Payment

Payment can be made 24 hours a day online using PAYPALS secure credit card payment facility. No Paypal account is required. We accept all major credit cards.

If you prefer to place your order over the telephone, simply contact us direct between 9am and 5pm Monday to Friday on 020 7193 7333.

Alternatively, leave us a message and we will call you back.

Please note that all Postage Costs stated are for UK Delivery Only. If you wish to have a clock posted overseas please contact us prior to placing an order and we will calculate the additional postage cost to your chosen destination. Thank you.


Delivery (UK ONLY)

Our clocks are dispatched via UKMail and ParcelForce courier services who deliver between 9am and 5pm weekdays. All deliveries require a signature so if you are unable to take delivery in person then please contact us with an alternative address and contact telephone number (i.e work or neighbours address).


Our Returns Policy

When an item is genuinely faulty or damaged we will either replace it or refund all payments received. Please note that we are unable to issue a full refund for any breakages to glass item(s) once the goods have been signed for and accepted from our carrier. It is therefore important that you check for any breakages to glass item(s) before signing.

If an item is Faulty or Damaged on delivery please contact us immediately so we can arrange for a replacement. The item must be returned to us in it's original packaging within 7 working days so we can examine the fault or damage and replace or refund the item accordingly. Please note that we cannot refund the cost of the return postage once the goods have been signed for and accepted from our carrier.

Where a customer has simply changed their mind after receiving the item(s) we will refund the cost of the item(s). We will not, however, refund the original delivery cost or the cost of returning the item(s) to us. All Items must be returned to us in a fully re-saleable condition in their original undamaged packaging.

Please note our carriers require that we advise them of any transit damage within 24 hours of delivery. If the packaging is damaged do not sign the carriers delivery note that states you have received the goods in a satisfactory condition. We will contact you to arrange return of faulty or transit damaged items. Where a replacement has been agreed the damaged items will be collected when the replacement is delivered.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Please note that the parcel is your responsibility until it reaches us and we would strongly recommend that you use a secure method of postage, retaining the receipt or proof of postage until you have received a credit for your return.

IMPORTANT NOTE: We cannot refund or exchange items that are broken or lost during return transit.